The yeast packet is packaged under the black lid of each hopped malt extract.

This is normally due to the placement of your washer. If the washer is placing in the wrong direction or placed on the inside of the fermenter it will not seal correctly (see insert that comes with your kit). DO NOT OVER-TIGHTEN THE NUT thinking this will help. This will most likely result in spigot failure. If you are still having trouble contact us immediately.

This is most likely due to using an acid based sanitizer or over-tightening the spigot nut or a combination of the two.

A lid gasket is the rubber seal which is placed under the lid to make the fermenter airtight when using an airlock or blowoff. The lid gasket is reusable, but it is recommended that you replace it after every 5-8 batches, or if the gasket becomes frayed, torn, dented or stained.

Our standard refills can be made in approx. 14 days, but for the best possible results we recommend 2 weeks in the fermenter, 2 weeks in the bottle and 2 weeks in the refrigerator.

No. Our kits are designed with a unique venting system (vent plug) which allows CO2 to escape while keeping harmful contaminants out. This plug takes the place of a traditional airlock. However, our 2 gallon systems do offer the option to replace the vent plug with an airlock, but this does require a lid gasket (to create the airtight seal). The lid gasket is included when purchasing the airlock upgrade.

Yes. We do ship to Military APO/FPO Addresses and US Territories from our website, but international orders must be places through our customer service either by phone or email. International shipping rates vary greatly depending on several factors, including the destination country, package size and weight, shipping speed, and the chosen carrier.

Ground shipping orders are processed and shipped from Arizona, so the closer you live the less time it will take. Western states like California, Nevada, Utah, Colorado, New Mexico and part's of Idaho normally take between 2-3 days (see ground shipping map on the shipping page). Overseas deliveries to the U.S. Territories can take between 7-16 days. Delivery details will be provided in your confirmation email. Weekend orders will be process the next non-holiday week day.

We use all major carriers, but we ship mainly using UPS and USPS our local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.